English for baristas
Orders, sizes, milk, allergies and payment: the English you use behind the coffee counter, from your first shift.
Start Barista lessons21 lessons · 3 levels · 100 phrases
พูดเมื่อไหร่: ลูกค้าสั่งกาแฟ
Hot or iced?
ร้อนหรือเย็นครับ?
What you will learn
Know some English already? Take the Level 1 test first and skip what you know.
Level 1Lessons 1–5
First Shift
You can get through your first day at work in English.
- 1Hello and thank you
- 2Numbers and time
- 3Taking the order
- 4Allergies and hot drinks
- 5Serving
Shift Test, Level 1 · badge
Level 2Lessons 6–11
Confident Day
You can handle a whole working day in English.
- 6Menu & prices
- 7Customising drinks
- 8Payment & receipts
- 9The floor
- 10Food & special requests
- 11Handling complaints
Shift Test, Level 2 · badge
Level 3Lessons 12–21
Trusted Pro
Small talk, saying no politely, problems and the unexpected.
- 12When something goes wrong
- 13Customers and surprises
- 14Small talk
- 15Totals and times, fast
- 16Saying no politely
- 17Recommending more
- 18What I did
- 19At the café
- 20Orders by phone
- 21Cultural notes
Shift Test, Level 3 · badge
Phrases you will say
What would you like?
Hot or iced?
Small, medium or large?
Which milk?
Less sweet?
Your coffee is ready!
All 100 phrases, lesson by lesson
Every English phrase in these lessons. In the app, each one comes with a picture, audio and its meaning in your language.
Level 1First Shift
1Hello and thank you
- Hello. Good morning.
- Yes. No. OK.
- Please. Thank you. Sorry.
- I don't understand. Please say it again.
2Numbers and time
- One moment, please.
- One, two, three, four, five, six, seven, eight, nine, ten.
- What time? At three o'clock.
- Help! Call a doctor.
3Taking the order
- What would you like?
- Hot or iced?
- Small, medium or large?
- Here or takeaway?
4Allergies and hot drinks
- Any allergies?
- Which milk?
- This has nuts.
- Careful, it's hot.
5Serving
- Your name, please?
- Please wait five minutes.
- Your coffee is ready!
- Enjoy! Thank you.
Level 2Confident Day
6Menu & prices
- A latte is ninety baht.
- Our cappuccino is very good.
- Tea or juice?
- Would you like a cake with that?
- Sorry, the croissant is sold out.
7Customising drinks
- Less sweet?
- Extra shot?
- Less ice?
- Whipped cream?
- Vanilla or caramel?
8Payment & receipts
- The total is one hundred and eighty baht.
- Cash or card?
- You can scan here.
- Here is your change.
- Do you want the receipt?
9The floor
- Please sit anywhere.
- I will bring it to your table.
- Here is the wifi password.
- The toilet is at the back.
- Can I take this?
10Food & special requests
- Shall I warm it up?
- This one is vegan.
- This has wheat. Is that OK?
- Cut in half?
- Baked fresh this morning.
11Handling complaints
- Sorry, wrong drink. I will make it again.
- Too sweet? I will make it less sweet.
- Sorry for the wait.
- Is this better?
- Let me call the manager.
Level 3Trusted Pro
12When something goes wrong
- Sorry, the machine is broken. Only tea and juice today.
- Sorry, I spilled it. I will make a new one.
- Sorry, the power is off. Please wait a moment.
- You left your charger. Here it is.
- Sorry, no oat milk today. Is soy OK?
13Customers and surprises
- Are you OK? Please sit down. Water?
- Did it burn you? Cold water, here.
- Your child spilled it? No problem, I will clean.
- You lost your wallet? Let me check the counter.
- We close in ten minutes. Last order?
14Small talk
- How are you today?
- It is very hot today.
- Did you have a good weekend?
- It will rain later. Take an umbrella.
- Have a nice weekend!
15Totals and times, fast
- Two lattes and a croissant: two hundred and forty-five baht.
- Your change is fifty-five baht.
- Order fourteen!
- We open at seven thirty.
- Sorry, fifteen or fifty?
16Saying no politely
- Sorry, no free refills.
- Sorry, no outside food here.
- Sorry, I can't give a discount. The price is fixed.
- Sorry, I can't give you my phone number.
- Sorry, the toilet is for customers only.
17Recommending more
- A cookie with that? Only twenty baht.
- Large is only ten baht more.
- Try our cold brew. It's new.
- Buy nine, get one free. Here is your card.
- You can buy our beans for home.
18What I did
- I made it with oat milk.
- I added an extra shot.
- I warmed it up for you.
- I cleaned the table.
- I counted the cash. It's correct.
19At the café
- Sorry, I forgot the sugar. Here.
- I found your keys on the table.
- You came yesterday! Same latte?
- We have a new menu this week.
- It was very busy this morning.
20Orders by phone
- Hello, Coffee Shop.
- Order for pick-up? What would you like?
- Ready in twenty minutes.
- Table for four at six? OK.
- I will send you a message to confirm.
21Cultural notes
- I'm fine, thank you. And you?
- Nice to meet you.
- Thank you, that is very kind.
- Excuse me.
- No problem.